Outlook patch breaks Act! integration


A recent MS Office 2016/365 patch broke the Act!/Outlook integration, preventing email history from being created and causing Act! to crash when trying to email from Act! For more information please see the statement from Swiftpage below.

Happily a simple work-around has just been posted on the Act! forum. If you are affected by the Office 2016/365 problem, hopefully this will work for you while we wait for a permanent solution from either Microsoft or Swiftpage.

Work-around:

  • Close Act!
  • Rename the Adal.dll file found in the C:\Program Files (x86)\ACT\Act for Windows folder.
  • Restart Act! & test

Swiftpage have released updates for Act! versions 18 & 19 as below.  Click here to see the Knowledgebase article.

Please visit the Act! Download Center to access the update for your version.